• At this time, I truly feel I'm currently being misled and mistreated. Inspite of numerous calls and escalations, I nonetheless do not have clarity on my discounts or a fair resolution to my worries.
People agents working in opposition to Telus Positive aspects, instead of preserving the previous loyal customers they make them go away to look for other service provider
• A buddy who is likewise a Telus customer confirmed me his program information, and he is getting an identical prepare for considerably a lot less while not having to get devices, which contradicts what Abdul advised me.
I am endeavoring to renew my Net service after the 2 calendar year deal expired. We even have simple cable which I in no way use and want to remove. It's unattainable To do that on line, along with the phone number for support is quite very well concealed. I finally obtained it from a reseller. I known as the quantity, and listened to AI consider to receive me to make it happen online, but You can not halt using a service on line.
How do I realize that person. I feel I am likely right into a new billing cycle and I happen to be operating in circles for weeks
• In my dialogue with Juan from the loyalty group, I used to be falsely accused of getting discriminatory Once i referenced A further Section, which was really offensive and uncalled for. Juan afterwards apologized, saying the knowledge was totally unacceptable.
I am composing to specific my deep dissatisfaction with the customer service I received when seeking to clarify the main points of my new deal and discount rates. My the latest expertise has remaining me emotion disappointed, undervalued, and worried about your crew's overall good quality of support.
once the agent overview my account he stated i can't give you a deal or credits such as you have now with the exiting account, so i just gave up and hangup the cellphone.
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If an automatic assistant asks for The rationale of the get in touch with, point out "I wish to make payment arrangements for my mobility bill".
I'm in search of the cell phone number to contact to talk to your representative and questioning if they are available in the weekend. I need to make payment arrangements and tried Telus customer service to on chat, however they instructed me I should get in touch with.
I would love a connect with from a person who has some decision making energy on how I'm able to shut my accounts and become done with Telus.
The TELUS group acknowledges that our perform spans lots of Territories and Treaty locations and we're grateful for the normal Knowledge Keepers and Elders who will be with us now, those who have gone before us as well as youth that encourage us.
The TELUS crew acknowledges that our perform spans quite a few Territories and Treaty regions and we are grateful for the traditional Knowledge Keepers and Elders who are with us currently, those who have long gone prior to us along with the youth that encourage us.
I was last but not least offered case quantity 21911243 and instructed that a manager would call me back within two hours, which did not transpire. In its place, I had been informed which i needed to wait around 24 hours.